Refunds and cancellation

Launch guarantee

The launch guarantee covers every payment made before 1 February 2027.

For any payment you make in that period, you can ask for a full refund by emailing support@aplara.com within 30 days of that payment. We'll refund it to the card you paid with within 5 working days of your request. Your bank may take a few more days to show it.

When we refund, we cancel your subscription straight away and your account returns to the Free plan. Your Founding Offer place ends with it. Your saved work stays in your account.

Payments made from 1 February 2027 are covered by your normal cancellation rights below, not by this guarantee.

Cancelling your subscription

You can cancel at any time from Plan & Billing, which opens the secure billing portal run by our payment provider, Stripe. You can also email support@aplara.com from the address on your account.

Cancelling stops future renewals. You keep Pro access until the end of the period you have already paid for, then your account returns to the Free plan. Your saved work is not deleted.

Your 14-day right to cancel

You also have a legal right to cancel within 14 days of buying. Because you asked to start using Pro straight away, we could normally keep an amount for the service you used in that time; for payments covered by the launch guarantee we don't, and refund in full.

If you are a consumer in the UK, you normally have 14 days from the day you subscribe to cancel and receive a refund, without giving a reason.

If you ask us to start providing Pro immediately during those 14 days and then cancel within them, we may deduct a proportionate amount for the service supplied up to the time you told us you were cancelling, and refund the rest. If you do not ask for immediate service, we will not make that deduction.

How to cancel within 14 days

Email support@aplara.com with a clear statement that you are cancelling. You may use this model notice, but you do not have to:

Model cancellation form

To: Splice Engineering Limited (trading as Aplara), support@aplara.com

I hereby give notice that I cancel my contract for the supply of the Aplara Pro subscription.

Ordered on: [date]
Name: [your name]
Email address of the Aplara account: [email]
Date: [date]

How refunds are paid

Refunds go back to the original payment method through Stripe. We aim to issue a refund without undue delay and no later than 14 days after we receive your cancellation. Your bank or card provider then decides how quickly it appears, which is often several working days.

Failed payments

If a renewal payment fails, Stripe will retry it and you can update your card in the billing portal. Pro continues for a short grace period; if payment is still not made, your account returns to Free. You are not charged for a period you did not pay for.

Duplicate or incorrect charges

If you have been charged twice or by mistake, email support@aplara.com with the date and amount (never your card number). We will refund a confirmed duplicate charge in full.

VAT

Splice Engineering Limited is not registered for VAT. No VAT is added to Aplara prices.

Your statutory rights

Nothing on this page affects your statutory rights as a consumer, including your rights if the service is not as described. See also the Terms of Service and complaints procedure.